3pattiok Privacy Policy — How We Protect Your Personal Data

This Privacy Policy explains how 3pattiok — operated at 3pattiok.im — collects, uses, stores, and protects the personal information of its registered players and website visitors. It applies to all services offered through the 3pattiok platform, including casino games, virtual sports, esports betting, the referral programme, and all payment-related services.

By registering an account on 3pattiok or by continuing to use the website after this policy has been updated, you confirm that you have read and understood how your personal data is handled. If you have any questions about anything in this policy, please contact our support team before registering rather than after.

This policy is written in English and is primarily intended for players based in Pakistan. Where local data protection regulations apply, 3pattiok will comply with those requirements in addition to its standard privacy practices.

3pattiok collects personal data from players in the following categories. We only collect what is genuinely necessary for the purposes described in this policy.

Registration Data: When you create a 3pattiok account, we collect your full name, date of birth, mobile phone number, and a password of your choosing. This information is essential to create and identify your account.

Identity Verification Data: To comply with age verification and anti-money laundering requirements, 3pattiok may request a copy of your CNIC (Computerised National Identity Card), passport, or another government-issued identity document. This data is processed securely and used solely for verification purposes.

Payment Data: When you make a deposit or request a withdrawal, 3pattiok records the payment method used (e.g., Easypaisa mobile number, JazzCash account, bank account number for IBFT), transaction amounts, and transaction timestamps. Full payment credentials — such as card numbers — are never stored on 3pattiok servers; they are processed entirely by certified third-party payment processors.

Device & Technical Data: When you access 3pattiok, we automatically collect certain technical information including your IP address, device type, browser type and version, operating system, and the pages you visit on our platform. This data is used for security monitoring and platform optimisation.

Gameplay & Activity Data: We maintain records of your betting activity, game history, bonus usage, and account activity. This data is used to manage your account, calculate and pay winnings, detect fraud, and comply with regulatory requirements.

Communication Data: If you contact 3pattiok support — via live chat, email, or any other channel — we retain records of those communications to help resolve queries and improve our service.

3pattiok uses your personal data for the following purposes — and only these purposes:

• Account creation and management: Setting up and maintaining your player account, processing login requests, and managing account security.
• Age and identity verification: Confirming that you meet the minimum age requirement of 18 years and that the account belongs to the person who registered it.
• Payment processing: Receiving deposits, processing withdrawals, and maintaining accurate transaction records for your account and for regulatory compliance.
• Game delivery and results: Delivering game content, calculating results, crediting winnings, and managing bonus balances in your account.
• Fraud prevention and security: Monitoring your account activity and transaction patterns for signs of fraud, money laundering, or breach of our Terms and Conditions.
• Customer support: Using your account information and communication history to help resolve queries and complaints efficiently.
• Responsible gaming: Monitoring account activity in line with our Responsible Gaming commitments and applying any limits or restrictions you have requested.
• Legal and regulatory compliance: Meeting our obligations under applicable anti-money laundering, counter-terrorism financing, and data protection regulations.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the design, performance, and features of the 3pattiok platform.

3pattiok processes your personal data on the following legal grounds:

• Contractual necessity: The majority of data processing on 3pattiok is necessary to perform the contract between you and us — i.e., to operate your account, accept your deposits, pay your winnings, and provide the games and services you have signed up for.
• Legal obligation: Certain data processing — particularly identity verification and transaction record-keeping — is required by applicable law and cannot be avoided or waived by either party.
• Legitimate interests: Security monitoring, fraud detection, platform analytics, and service improvement are carried out based on 3pattiok's legitimate business interests, provided those interests do not override your fundamental rights.
• Consent: Marketing communications and optional data uses are based on your consent, which you can withdraw at any time without affecting the operation of your account.

3pattiok uses cookies and similar tracking technologies on the 3pattiok.im website to enable platform functionality, maintain your login session, and monitor platform performance. Here is a breakdown of the types of cookies we use:

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent the 3pattiok platform from functioning correctly. Disabling optional cookies will not affect core functionality but may limit personalisation features.

3pattiok shares your personal data with third parties only to the extent strictly necessary for operating the platform and meeting legal obligations. We do not sell, license, or trade your personal information. The third parties we work with are:

• Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT partners, and Visa/Mastercard processing networks receive the minimum necessary data to process your deposit or withdrawal transaction in PKR. These processors operate under their own privacy policies and applicable financial regulations.
• Identity Verification Services: Where required, 3pattiok uses third-party identity verification services to confirm player identity and age. Verification documents submitted to 3pattiok are passed only to these authorised service providers and are not retained beyond the verification process.
• Regulatory and Law Enforcement Authorities: 3pattiok may be required by applicable law to disclose player account information, transaction records, or identity documents to regulatory bodies or law enforcement agencies investigating financial crime or other illegal activity. Such disclosures are made only when legally required and to the minimum extent necessary.
• IT and Platform Service Providers: The technical infrastructure of the 3pattiok platform involves cloud hosting and software service providers who may process player data as part of delivering their services. All such providers operate under strict contractual data processing agreements.

3pattiok retains your personal data for as long as your account is active or as long as is necessary to fulfil the purposes described in this policy. Specific retention periods are as follows:

• Account registration data (name, date of birth, contact information): Retained for the duration of your account, plus a minimum of 5 years following account closure, to meet regulatory record-keeping requirements.
• Transaction and payment records: Retained for a minimum of 5 years from the date of each transaction, in line with financial record-keeping obligations.
• Identity verification documents (CNIC, passport copies): Retained for the period required to complete verification, and thereafter in secure storage for regulatory compliance periods. Copies are securely deleted once the retention period expires.
• Gameplay and betting history: Retained for the duration of account activity plus 5 years following closure.
• Support communications: Retained for 2 years from the date of each communication, unless the communication relates to a dispute that is still unresolved.
• Marketing consent records: Retained as long as they are relevant, and for up to 1 year following withdrawal of consent.

After applicable retention periods expire, 3pattiok securely deletes or anonymises your personal data. Anonymised data — which cannot identify you as an individual — may be retained indefinitely for statistical and analytical purposes.

3pattiok takes the security of your personal data seriously and maintains a range of technical and organisational measures to protect it. These include:

• SSL/TLS Encryption: All data transmitted between your device and the 3pattiok platform is encrypted in transit using industry-standard SSL/TLS protocols.
• Encrypted data storage: Sensitive data held on 3pattiok servers — including identity verification records and payment information — is stored in encrypted form.
• Access controls: Access to player personal data within 3pattiok is restricted to staff who genuinely need it to perform their job functions. All access is logged and audited.
• Payment security: Payment credentials such as full card numbers, PINs, and mobile wallet passwords are never stored on 3pattiok servers. These are processed entirely through PCI-DSS compliant payment processors.
• Account security: 3pattiok supports account security features including strong password requirements and the option for two-factor authentication. Players are responsible for keeping their own login credentials confidential.
• Fraud monitoring: Automated systems monitor account activity for unusual behaviour that may indicate unauthorised access or fraud. Suspicious activity triggers account review and, where necessary, temporary suspension pending investigation.

While 3pattiok applies all reasonable measures to protect your data, no system can guarantee absolute security. In the event of a data security incident, 3pattiok will notify affected players and relevant authorities as required by applicable law.

As a 3pattiok player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team via live chat or email at support@3pattiok.im:

3pattiok is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register on 3pattiok and you must not attempt to do so.

If 3pattiok discovers that a registered account belongs to a player under 18 years of age, the account will be immediately closed, any balance will be returned after investigation, and the personal data will be securely deleted as soon as is legally permissible. If you are a parent or guardian and believe your child may have registered on 3pattiok, please contact us immediately at support@3pattiok.im so we can investigate and take appropriate action.

3pattiok reviews and updates this Privacy Policy periodically to reflect changes in how we operate, changes in applicable law, or improvements to our privacy practices. The effective date displayed at the top of this page will be updated whenever a change is made.

When we make significant changes to this policy — for example, if we begin processing a new category of personal data or start sharing data with a new type of third party — we will notify registered 3pattiok players via platform notification or by email at least 7 days before the changes take effect.

Minor clarifications, correction of typographical errors, and updates required by regulatory changes may be made without prior notice. Continuing to use the 3pattiok platform after a policy update takes effect constitutes your acceptance of the revised policy. If you disagree with any change, please contact support to discuss your options, including account closure.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 3pattiok is handling your personal information, please get in touch through one of the following channels:

• Live Chat: Available 24/7 from inside your 3pattiok account dashboard. This is the fastest way to get a response to any privacy-related question.
• Email: support@3pattiok.im — for formal data rights requests or detailed privacy enquiries. We aim to respond within 24 hours and resolve most requests within 30 days.

When contacting us about a data rights request, please include your registered mobile number and, if possible, your account username so we can locate your record quickly. We may ask for proof of identity before fulfilling certain requests to protect your account security.

For any other queries about how 3pattiok works, payment methods, bonuses, or responsible gaming, please visit our FAQ page or About Us page.